All the articles visible on the www.nidabeille-eshop.com site can be the object of an exchange or a refund.
The demand of exchange by the customer has to intervene within 7 days from the date of receipt. If the new order is of a higher amount, the user will have to attach the balance payment to the request of exchange. On the contrary, if the amount of the exchange is lower than the initial amount, the user will receive a bank check with the new article in refund of the difference.
Shipping costs remain chargeable to the customer.
According to the law, the cancellation of the order can be also asked within 8 days. If the goods were not sent the customer will be credited within 48 hours by bank card if he had chosen this method of payment or by bank check within 8 days if the order had been paid by bank check. In case the order has been sent, the refund of the amount will be made by bank check within 8 days after receipt of the returned goods.
In every case :
- The refunded amount will correspond to the amount paid with the order.
Shipping costs remain chargeable to the customer.

We strongly advise you to return the goods in registered parcel, otherwise our responsibility will not be committed in case we do not receive it.

The return of one or several articles within this delay must imperatively be accompanied with the return slip accompanied with the article in mint condition, in its original packing to the address of NID ABEILLE. NID ABEILLE will refuse any damaged article which would not have been the object of remarks or express reserves made by the customer from the delivery.